Corporate

We are expert in Customer Relationship

welcome

Who we are

CERITEK is a consulting and service company specializing in the design, production and maintenance of innovative and value-added solutions for your contact centers. We set for you the tools and technologies that enables rich and engaging experiences for your customers.

Whether your project needs profound changes or to be reenginnered from scratch, we design and implement the solution that best suits your needs and make it as simple and complete as it may be.

Choosing CERITEK means :

to draw on 20 years of experience in customer relations and contact center management
to benefit from the latest technologies from our ecosystem of partners leading their industry
to ensure serious support throughout the life cycle of your projects
to work in the most agile and smart way possible to facilitate project management

What set us apart

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Expertise

CERITEK is a pure player in the field of customer relationship centers, telephony and unified communication.

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Reliability

Our customers praise our know-how and our approach, marked by pragmatism, seriousness and relevance.

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Commitment

CERITEK is committed to results and deadlines throughout the project life cycle (from consulting to support).

Those who trust us

Our key figures

91%

of very satisfied customers

According to our 2019 survey.

+ 10%

growth in turnover

Every year and for over 15 years.

8 000

support positions

Our teams ensure daily the continuity of service to our customers.

140

projects won

The trust we share with our customers remains our top priority.

ALL

industries are addressed

We work with clients from a wide variety of sectors.

25

involved employees

Serving a single mission: to ensure the success of our customers.

We work with the best

Genesys is a global leader in cloud services for driving customer engagement, communications and collaboration in businesses around the world. Thanks to Genesys solutions, companies can easily improve their customer services, increase their productivity and reduce their costs.

Nuance creates and markets imaging and speech recognition softwares for individuals and businesses of all sizes. The flagship features of Nuance products are based on the latest advanced technologies in artificial intelligence.

As a telecoms operator, host and outsourcer, Waycom’s activities ensure the availability of business applications and the development of internal business tools in order to improve operational performance and employee productivity.

Google is the company that needs no introduction. Recently, Google has launched many projects based on conversational artificial intelligences in order to develop new applications (chatbots, voicebots and IVR bots).

Nice offers a complete, homogeneous and scalable customer experience platform for companies with a digital first vocation with very advanced customization components to support companies and their employees in their daily work routine.