Patrice Faraud, CEO
We bring you our expertise in modeling and implementation in complex contexts to optimize and rethink your customer relationship.
Based on our assessment of your situation and a deep understanding of your business goals, we define with you a personalized path and a roadmap to guide you through each step of your journey.
- Operational performance, organisation and process
- Organisation and optimisation of customer journeys
- Voice of the customer and continuous improvement
- Transformation path
- Service audit, project management support
- Quality systems
- Preliminary study
- Detailed design
- Support for implementation
- Study of opportunity
Deploy your channels right out of the box, create engaging interactions and follow your activity reports in real time.
We design and deploy with your teams the tools, the modules and the methodologies that will make up the best solution.
- Custom solutions, fixed-priced packages
- Product installation and tools customization training
- Assistance in the operation and development of the implemented solution
- Operational audit, scoping studies
- Support in the implementation (functional, technical)
- Project owner support, project management support
- Specific developments
- Stakeholder management
We develop training sessions specific to our industry’s challenges that will help you overcome pain points you may find on the way.
Any reorganization involves its share of uncertainties, tensions and resistances. This is why it is essential to prevent future inconvenience by anticipating them upstream in order to build a smooth journey.
- Change management
- Digitalized training
- Training reenginerring
We keep your customer relations platform up and running.
Our teams support yours in developing their own skills so that the daily tasks specific to your customer journeys are carried out in complete autonomy.
- Operational maintenance
- Preventive maintenance
- Corrective maintenance
- Evolving maintenance
- Requests reception and user monitoring
- Recording of reported incidents or operating anomalies
- Triggering of corresponding support actions
- Exploitation of incidents: reminders, consolidation, trend analysis
- Issue of preventive action requests