Services

Design and implement customer relationship strategies tailored to your needs
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expertise
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Whether your project needs profound changes or to be reenginnered from scratch, we design and implement the solution that best suits your needs and make it as simple and complete as it may be.
Patrice Faraud

Patrice Faraud, CEO

End-to-end support

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Consulting

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Integration

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Formation

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Support

We help you to build and to implement a solution specific to your context and in phase with new uses and technologies.

Local

Hybrid

Cloud

Our services

Consulting

conseil
The vision behind the project

We bring you our expertise in modeling and implementation in complex contexts to optimize and rethink your customer relationship.

Based on our assessment of your situation and a deep understanding of your business goals, we define with you a personalized path and a roadmap to guide you through each step of your journey.

  • Operational performance, organisation and process
  • Organisation and optimisation of customer journeys
  • Voice of the customer and continuous improvement
  • Transformation path
  • Service audit, project management support
  • Quality systems
  • Preliminary study
  • Detailed design
  • Support for implementation
  • Reengineering
  • Study of opportunity
  • Architecture
  • Specifications

Integration

formation
The means to reach it

Deploy your channels right out of the box, create engaging interactions and follow your activity reports in real time.

We design and deploy with your teams the tools, the modules and the methodologies that will make up the best solution.

  • Custom solutions, fixed-priced packages
  • Product installation and tools customization training
  • Assistance in the operation and development of the implemented solution
  • Operational audit, scoping studies
  • Support in the implementation (functional, technical)
  • Project owner support, project management support
  • Specific developments
  • Testing
  • Production
  • Stakeholder management

Formation

formation
The skills you will need

We develop training sessions specific to our industry’s challenges that will help you overcome pain points you may find on the way.

Any reorganization involves its share of uncertainties, tensions and resistances. This is why it is essential to prevent future inconvenience by anticipating them upstream in order to build a smooth journey.

  • Change management
  • Digitalized training
  • Training reenginerring
  • Workshops
  • Webinars

Support

support
Insure the journey continues

We keep your customer relations platform up and running.

Our teams support yours in developing their own skills so that the daily tasks specific to your customer journeys are carried out in complete autonomy.

  • Operational maintenance
  • Preventive maintenance
  • Corrective maintenance
  • Evolving maintenance
  • Requests reception and user monitoring
  • Recording of reported incidents or operating anomalies
  • Triggering of corresponding support actions
  • Exploitation of incidents: reminders, consolidation, trend analysis
  • Issue of preventive action requests