Genesys

Omnichannel Customer Service Solution
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Genesys Cloud Makes Relationships Simple

Offer unparalleled reliability and consistent experience no matter how your customer contacts you.

With Genesys solutions, get up and running fast for long-term benefits with seamless omnichannel capabilities to connect and engage with customers wherever.

Lightning-Fast Deployment

Deploy in minutes while meeting compliance requirements.

Everything in one place

Empower your agents with a 360-degree view of the customer.

Proven Availability

Configured with redundancy for ultimate reliability.

Give customers options

Voice, mail, web, sms, social networks, video, co-browse.

Enable Self-care

Including voice enabled IVR, in-queue call backs, notifications and reminders, web-chat and AI enabled chatbots.

Omnichannel Routing

Connect your customers to the right skill at the right time.

Voice of the Customer

Understand the voice of the customer with outbound-calling, post-call surveys and speech analytics and voice biometrics.

Wallboards

Improve performance and boost morale through engaging visual displays of real time calling stats, KPI information, and goals.

WebRTC Softphone

Use your browser as a phone. Simply plug in your headset.

Workforce optimisation

Including multichannel recording, quality management, workforce management, performance monitoring and more.

Enterprise workload management

Automate routine tasks significantly increasing operational efficiency and profitability.

Blueprint
Blueprint

CX Blueprint

Concevez votre centre de contact personnalisé.

Start building your own with CX Blueprint!

Does your contact center platform still match your ambitions? With this advanced tool, you can build your ideal solution and provide your team with technologies they need to better serve your customers.

See it in action!

Get answers to your questions about the customer experience and how to manage your interactions smoothly and efficiently.

integration

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