cloud
Genesys Cloud Makes Relationships Simple
Offer unparalleled reliability and consistent experience no matter how your customer contacts you.
With Genesys solutions, get up and running fast for long-term benefits with seamless omnichannel capabilities to connect and engage with customers wherever.
Lightning-Fast Deployment
Deploy in minutes while meeting compliance requirements.
Everything in one place
Empower your agents with a 360-degree view of the customer.
Proven Availability
Configured with redundancy for ultimate reliability.
Give customers options
Voice, mail, web, sms, social networks, video, co-browse.
Enable Self-care
Including voice enabled IVR, in-queue call backs, notifications and reminders, web-chat and AI enabled chatbots.
Omnichannel Routing
Connect your customers to the right skill at the right time.
Voice of the Customer
Understand the voice of the customer with outbound-calling, post-call surveys and speech analytics and voice biometrics.
Wallboards
Improve performance and boost morale through engaging visual displays of real time calling stats, KPI information, and goals.
WebRTC Softphone
Use your browser as a phone. Simply plug in your headset.
Workforce optimisation
Including multichannel recording, quality management, workforce management, performance monitoring and more.
Enterprise workload management
Automate routine tasks significantly increasing operational efficiency and profitability.
CX Blueprint
Concevez votre centre de contact personnalisé.
Start building your own with CX Blueprint!
Does your contact center platform still match your ambitions? With this advanced tool, you can build your ideal solution and provide your team with technologies they need to better serve your customers.
See it in action!
Get answers to your questions about the customer experience and how to manage your interactions smoothly and efficiently.
